Knowledgebase for Customer Experience Professionals

About The Workforce Pro 7

• Who/What is The Workforce Pro?
• What types of problems does The Workforce Pro solve?
• What are our areas of Expertise?
• What types of industries has The WorkForce Pro supported?
• I have more questions. How can I get in touch with someone?

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About Knowledge Transfer Sessions 0

Planning Resources 3

• What is Workforce Management (Optimization)?
• How often should I focus on Workforce Management/Optimization?
• What's the best method for forecasting?

Scheduling Resources 3

• How to effectively plan breaks and meal periods (lunches)...
• The Lunch Debate: How long should a lunch break last?
• Scheduling Overtime

Overcoming Common WFM Challenges 0

Powerhouse Status 8

• What is required for new hire training?
• What makes a great customer experience team?
• What is Workforce Management?
• What's an omni channel strategy?
• What is Quality Assurance?

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Advice for CX Leaders 1

• Writing Performance Reviews for people you barely know

Leadership 0

Meet-ups 2

• Why aren't meet ups recorded?
• Why are meetups scheduled after hours?

Membership 2

• What are the benefits of becoming a CX Actually member?
• Who can become a member of CX Actually?

Coaching 0

Powerhouse Training 5

• Will more Training Courses become available?
• What types of training courses are offered at The Workforce Pro?
• How can I see which training courses are available today?
• How long does it take for a custom training course?
• How long are trainings available to me?

Powerhouse Expertise 2

• What is Powerhouse Expertise?
• What can I request Powerhouse Expertise for?

Powerhouse Engagements 3

• Zendesk Implementations
• What types of ticketing systems can The Workforce Pro Implement?
• Can I get a standalone ticketing system training for my users?

Powerhouse Optimization 1

• What is a Workflow Optimization (Powerhouse Optimization)?

Zendesk 6

• How do I order Zendesk Licenses?
• Do you offer Zendesk Maintenance?
• Where can I find out what The Workforce Pro offers related to Zendesk?
• What if I need help with a quick Zendesk fix?
• How long will it take for a Zendesk Implementation?

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Training 1

• How can I share my customized training with new users?

About CX Knowledge Transfer Sessions 3

• What is a CX Knowledge Transfer Session?
• What happens if I miss a CX Knowledge Transfer Session?
• How can I join a CX Knowledge Transfer Session?