Knowledgebase for Customer Experience Professionals
Enter your search term here...
to submit a new ticket
Check ticket status
Working with The Workforce Pro
About The Workforce Pro
Who/What is The Workforce Pro?
What types of problems does The Workforce Pro solve?
What are our areas of Expertise?
What types of industries has The WorkForce Pro supported?
I have more questions. How can I get in touch with someone?
See all 7 articles
About Knowledge Transfer Sessions
Lessons, Advice & Recommendations
What is Workforce Management (Optimization)?
How often should I focus on Workforce Management/Optimization?
What's the best method for forecasting?
How to effectively plan breaks and meal periods (lunches)...
The Lunch Debate: How long should a lunch break last?
Overcoming Common WFM Challenges
What is required for new hire training?
What makes a great customer experience team?
What is Workforce Management?
What's an omni channel strategy?
What is Quality Assurance?
See all 8 articles
Advice for CX Leaders
Writing Performance Reviews for people you barely know
Why aren't meet ups recorded?
Why are meetups scheduled after hours?
What are the benefits of becoming a CX Actually member?
Who can become a member of CX Actually?
Will more Training Courses become available?
What types of training courses are offered at The Workforce Pro?
How can I see which training courses are available today?
How long does it take for a custom training course?
How long are trainings available to me?
What is Powerhouse Expertise?
What can I request Powerhouse Expertise for?
What types of ticketing systems can The Workforce Pro Implement?
Can I get a standalone ticketing system training for my users?
What is a Workflow Optimization (Powerhouse Optimization)?
How do I order Zendesk Licenses?
Do you offer Zendesk Maintenance?
Where can I find out what The Workforce Pro offers related to Zendesk?
What if I need help with a quick Zendesk fix?
How long will it take for a Zendesk Implementation?
See all 6 articles
How can I share my customized training with new users?
CX Knowledge Transfer Sessions
About CX Knowledge Transfer Sessions
What is a CX Knowledge Transfer Session?
What happens if I miss a CX Knowledge Transfer Session?
How can I join a CX Knowledge Transfer Session?