The Workforce Pro Learning Center
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Working with The Workforce Pro
About The Workforce Pro
Who is The WorkForce Pro?
What types of problems does The WorkForce Pro solve?
What are our areas of Expertise?
What types of industries has The WorkForce Pro supported?
I have more questions. How can I get in touch with someone?
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Training with The WorkForce Pro
Do you offer certifications once training is completed?
Do you offer Custom Training Courses?
How can I see which training courses are available today?
Staff Augmentation with The WorkForce Pro
What is Staff Augmentation?
How does Staff Augmentation work for Customer Experience?
Is Staff Augmentation available for other roles (outside of Customer Experience Representative)?
Is Staff Augmentation all or nothing? What if we only need help occasionally?
Business Partnerships with The WorkForce Pro
What's The WorkForce Pro's rate?
Can you give me an example of how a Guidance engagement would work?
Can you give me an example of how a Partnership Engagement would work?
Can you tell me how an Execution Engagement would work?
Resources for Workforce Optimization
What is Workforce Management (Optimization)?
How often should I focus on Workforce Management/Optimization?
What's the best method for forecasting?
How to effectively plan breaks and meal periods (lunches)...
The Lunch Debate: How long should a lunch break last?
Overcoming Common WFM Challenges
Estimators and Planners
Cancellations & Refund Policy
How do I cancel?
How to use Calculators
How to Use Dabbler Calculator
How to Use Novice Calculator
Understanding Contact Center Components
Best in Class
What is required for new hire training?
What makes a great customer experience team?
What is Workforce Management?
What's an omni channel strategy?
What is Quality Assurance?
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