The Workforce Pro Learning Center

About The Workforce Pro 7

• Who is The WorkForce Pro?
• What types of problems does The WorkForce Pro solve?
• What are our areas of Expertise?
• What types of industries has The WorkForce Pro supported?
• I have more questions. How can I get in touch with someone?

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Training with The WorkForce Pro 3

• Do you offer certifications once training is completed?
• Do you offer Custom Training Courses?
• How can I see which training courses are available today?

Staff Augmentation with The WorkForce Pro 4

• What is Staff Augmentation?
• How does Staff Augmentation work for Customer Experience?
• Is Staff Augmentation available for other roles (outside of Customer Experience Representative)?
• Is Staff Augmentation all or nothing? What if we only need help occasionally?

Business Partnerships with The WorkForce Pro 4

• What's The WorkForce Pro's rate?
• Can you give me an example of how a Guidance engagement would work?
• Can you give me an example of how a Partnership Engagement would work?
• Can you tell me how an Execution Engagement would work?

Planning Resources 3

• What is Workforce Management (Optimization)?
• How often should I focus on Workforce Management/Optimization?
• What's the best method for forecasting?

Scheduling Resources 3

• How to effectively plan breaks and meal periods (lunches)...
• The Lunch Debate: How long should a lunch break last?
• Scheduling Overtime

Overcoming Common WFM Challenges 0

Cancellations & Refund Policy 1

• How do I cancel?

How to use Calculators 2

• How to Use Dabbler Calculator
• How to Use Novice Calculator

Best in Class 6

• What is required for new hire training?
• What makes a great customer experience team?
• What is Workforce Management?
• What's an omni channel strategy?
• What is Quality Assurance?

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