Knowledgebase for Customer Experience Professionals
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Lessons, Advice & Recommendations
What is Workforce Management (Optimization)?
How often should I focus on Workforce Management/Optimization?
What's the best method for forecasting?
How to effectively plan breaks and meal periods (lunches)...
The Lunch Debate: How long should a lunch break last?
What is required for new hire training?
What makes a great customer experience team?
What is Workforce Management?
What's an omni channel strategy?
What is Quality Assurance?
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Advice for CX Leaders
Writing Performance Reviews for people you barely know