Yes, we offer Zendesk Implementation and Maintenance services.
Basic Admin (Option #1)
We’ll hold monthly schedule maintenance calls to talk through any configuration issues or changes required, including: ticket routing, notifications, macro responses, agent groups and user organization management, collaboration with other teams / functional groups to ensure cross functional alignment.
Advanced Admin (Option #2)
Basic Plan, plus:
Address all support requests and work with Zendesk on your behalf until issue is resolved.
Continuous improvement of your Zendesk Suite; Support, Guide, Talk and chat.
Feature management.
Drafted communication for you to share with your users
All maintenance packages are priced for the year and automatically include 12 pre-scheduled meetings (one each month).
Visit https://www.theworkforcepro.com/zendesk-maintenance