Zendesk implementations take around 4 weeks. This is because we do a complete end to end set up for you to ensure your workflows are set up properly and your agents learn to use Zendesk effectively.
Here's how our time will be spent:
- Week 1: We gather requirements to ensure we know and understand your vision.
- Week 2: We map the set up and begin the design to be prepared for testing.
- Week 3: Training is updated and shared with you for review.
- Week 4: Agents trained, and go live.
- Weeks 5 & 6: We remain available to you for real time changes (essentially our Advanced Zendesk Maintenance offer)
Schedule a call to get started: https://www.theworkforcepro.com/get-started