Best in Class

What is required for new hire training?
Training from Google Docs isn't the way to go. Introduce a real on-boarding experience to your new hires and keep them much longer. If any of the foll...
Sat, Mar 7, 2020 at 1:28 PM
What makes a great customer experience team?
Contact centers can be expensive if you're in fire-fighting mode. We move you from fire-fighting to fire prevention by offering one time (setup) or don...
Sat, Mar 7, 2020 at 1:22 PM
What is Workforce Management?
Workforce Management is the process of getting the right people in the right place at the right time when your customers need and expect them. When your WFM...
Sat, Mar 7, 2020 at 1:26 PM
What's an omni channel strategy?
Engage with our Customers on their terms... and if you don't have enough people, leverage ours. If any of the following describes your business, you&#...
Sat, Mar 7, 2020 at 1:53 PM
What is Quality Assurance?
This call may be monitored for Quality Assurance.... for Training Purposes.... to ensure a great Customer Experience... but why? If any of the following de...
Sat, Mar 7, 2020 at 1:54 PM
What is a CRM or Ticketing Tool?
The tool(s) you choose to engage with your Customers make all the difference. Not only can we help you decide on the right tool for your business, we can al...
Sat, Mar 7, 2020 at 1:33 PM